Terms of Service of the Valkyrie Webshop

The Terms of Service of the Valkyrie Webshop of the Valkyrie webshop available on the website: https://www.my-valkyrie.com/shop (hereinafter referred to as the »webshop«), set out the terms and conditions of purchase and sale of products, are drawn up in accordance with the Consumer Protection Law of 2021 Ν. 112(Ι)/2021, of Cyprus). The webshop is operated by HW GAMING SOLUTION LTD, October 28, 261, VIEW POINT TOWER, 3035, Limassol, Cyprus, e-mail: info@my-valkyrie.com (hereinafter: »provider« or »company«).

Visitors to the webshop can register, obtain a username identical to their email address and set a password to become a registered user. The username and password of the registered user are unambiguously defined and linked to the data entered. By registering, the visitor thus becomes a registered user and acquires the right to purchase. Registration is not a condition for purchase. Registration is merely an option that allows the data to be saved without the customer having to re-enter all the data each time. Registration is also possible during the purchase process. A registered user is a person who uses the webshop, i.e. a customer of the webshop). A purchase in the webshop can also be made as a quick purchase, where the customer must enter the e-mail address and other data marked with * in order to complete the order. When purchasing without registration, the customer is treated as a guest.

The mutual obligations of the provider and the customer with regard to purchases made through the webshop are governed by these Terms of Service of the Valkyrie Webshop and constitutes a contract signed between the provided and the customer.  Each customer is obliged to provide the required data at the time of placing the order, which is processed and stored in accordance with Cypriut legislation (personal data protection is regulated in a separate document Privacy Policy, available here). These Terms of Service of the Valkyrie Webshop apply to both natural and legal persons, with the exception of the provisions on withdrawal from the contract and material defects, which apply only to consumers (a natural person acquiring or using goods for purposes outside his/her professional or gainful activity).

The Terms of Service of the Valkyrie Webshop address the operation of the webshop, the rights of the customer, and the business relationship between the provider and the customer. The Terms of Service of the Valkyrie Webshop apply between the provider and the customer for every purchase in the webshop when purchasing goods or products. By agreeing to these Terms of Service of the Valkyrie Webshop, the customer expressly consents to and fully agrees with them, confirming that they have been acquainted with them in a specific window before placing the order. Terms written in the grammatical form of male or female gender are used as neutral and are equally valid for both genders.

By agreeing to the Terms of Service of the Valkyrie Webshop, you also confirm that you are over 15 years old.

Information about the provider

Name: HW GAMING SOLUTION LTD

Address: October 28, 261, VIEW POINT TOWER, 3035, Limassol, Cyprus 

TIN number: 10436806Q

Registration number: ΗΕ 436806

E-mail: info@my-valkyrie.com

VAT-registrated business: YES, VAT nr. CY10436806Q

 

1. ACCESSIBILITY OF INFORMATION

The provider commits to always providing the customer with the following information:

  • company identity (company name and headquarters, registry number),

  • contact details that allow the user quick and effective communication (e-mail address),

  • essential characteristics of goods or services (including after-sales services and warranties),

  • the final price of the goods or service, including taxes, or the method of calculating the price if, due to the nature of the goods or service, it cannot be calculated in advance,

  • availability of products (every product or service offered on the website should be accessible within a reasonable period),

  • terms of payment, conditions of product delivery or service execution (method, place, and delivery deadline),

  • information about any additional transportation, delivery, or shipping costs or a warning that such costs may arise if they cannot be calculated in advance,

  • duration of the offer's validity,

  • conditions, deadlines, and procedures in the event of withdrawal from the contract; also about whether and how much the cost of returning the goods might be,

  • an explanation of the complaint procedure, including all details about the contact person or customer contact service,

  • information on the statutory warranty for product conformity,

  • the possibility and conditions for after-sales services and voluntary warranties, where necessary.

 

2. WEBSHOP PURCHASE 

You can make a purchase in the webshop as a registered user or as a guest.

Upon registration, you create a username, which is identical to your email address, and a password of your own choosing. At this time, you must enter the required personal information, which is processed in accordance with the Privacy Policy. The username and password unequivocally identify the registered user and link them to the entered data. Even during the purchase process, the customer can, if desired, register and thereby become a registered user.

The registered user is also responsible for protecting personal data, specifically by ensuring the security of their username and password. If a registered user detects misuse or any other unauthorized access by a third party to their user account, they should immediately notify the provider at: info@my-valkyrie.com, so that the user account can be temporarily suspended to prevent further abuses.

Payment methods

In our webshop, we offer the following payment methods:

  • Bank transfer through Stripe 

Stripe is an easy and, above all, secure way to pay for your purchase online. Choose the appropriate card from the list of payment cards. Choose from Mastercard, Visa, American Express, China UnionPay (CUP), Discover & Diners Club, eftpos Australia, Japan Credit Bureau (JCB). To use payment cards, check with your bank if the card you want to pay with has the online payment function enabled. 

By using Stripe, you agree to take Stripe's services directly, so please read their Terms of Service, which can be found at this link: https://stripe.com/en-si/legal/consumer 

  • PayPall

You can make a payment with an active PayPal account or simply by entering your credit card details on the PayPal website, where you will be redirected by our system. PayPal allows you to use the service even if you do not have an account with them. PayPal is accepted worldwide, and you are protected by PayPal Buyer Protection.

Prices in the webshop

Prices in the webshop are applicable to all customers of the webshop at the moment of order placement. Prices listed in the webshop do not have a predetermined validity period. All prices are in EUR and exclude VAT, unless explicitly stated otherwise.

We reserve the right to change prices unless otherwise stated (for example in the case of promotions and special discounts). Prices are valid at the time of order placement and remain so until they are withdrawn. These prices are applicable in the case of payment with the above-mentioned payment methods and under the conditions listed above. The stated prices are valid only for purchases in the webshop.

Despite our best efforts to provide the most up-to-date and accurate information, it might happen that the price information is incorrect. The company reserves the right to withdraw from the contract if a significant error is found. 

Order Dispatch and Delivery of Goods

Ordered products that are in stock are expected to be dispatched the next working day. In the case of payment by bank transfer, dispatch is expected the next working day after payment is received. If a product is not in stock, the customer will be informed within one working day by email, or it is already indicated in the webshop.

Delivery (shipping) options and costs: 

The webshop enables sales and delivery worldwide and offers the following shipping options: 

  • Standard shipping: Standard shipping is typically the default checkout setting. Your item(s) are expected to be delivered within 8–13 business days after the items have been shipped and picked up by the delivery carrier.

  • Express shipping:  Your item(s) are expected to be delivered within 6-8 business day after the items have been shipped and picked up by the delivery carrier. 

The delivery costs are automatically calculated by our information system and depend on the weight of the product, the delivery address, and on the shipping method (standard or express):


Standard shipping for orders with the shipping address within territory of Europe for packages weighting 100-500g: 4,99€

Standard shipping for orders with the shipping address within territory of Europe for packages weighting more than 500g: 19,90€

Express shipping for orders with the shipping address within territory of Europe for packages weighting 100-500g: 9,99€

Express shipping for orders with the shipping address within territory of Europe for packages weighting more than 500g: 24,99€

Standard shipping for orders with the shipping address within territory of USA for packages weighting 100-500g: 7,99€

Standard shipping for orders with the shipping address within territory of USA for packages weighting more than 500g: 29,90€

Express shipping for orders with the shipping address within territory of USA for packages weighting 100-500g: 14,99€

Express shipping for orders with the shipping address within territory of USA for packages weighting more than 500g: 37,99€

Standard shipping for orders with the shipping address in other countries (except Europe or USA) for packages weighting 100-500g: 7,99€

Standard shipping for orders with the shipping address in other countries (except Europe or USA) for packages weighting more than 500g: 29,90€

Express shipping for orders with the shipping address in other countries (except Europe or USA) for packages weighting 100-500g: 14,99€

Express shipping for orders with the shipping address in other countries (except Europe or USA) for packages weighting more than 500g: 37,99€

 

Free shipping shall apply for:

  • Orders with the shipping address within territory of Europe equal of higher than 170,00 EUR (VAT excluded),

  • Orders with the shipping address within territory of USA equal of higher than 220,00 EUR (VAT excluded),

  • Orders with the shipping address in other countries (except Europe or USA) equal of higher than 220,00 EUR (VAT excluded).

Please note: 

  • import customs duties and associated costs (e. g. processing costs by the carrier, payment provisions and fees, etc.) are not included in the final price at the checkout and are borne by the customer at the designated delivery address, if applicable.

  • if the delivery time is exceptionally longer (e. g. due to force majeure or other events beyond our control), we will inform you within the next 48 hours. For out-of-stock products, the delivery time is longer, up to 20 business days, 

  • for some countries outside Europe and USA, our delivery courier does not provide delivery services. If, when entering your delivery address, our information system detects that delivery to your address is not possible, please contact us at info@my-valkyrie.com, and we fill find alternative solution for shipping the order.  

Order

The purchase contract between the provider and the customer is concluded at the moment when the provider confirms the placed order (the customer receives an email with order information and confirmation). From this moment on, all prices and other terms are fixed and apply to both the provider and the customer. The purchase contract (i.e., the electronic message about the order information received by the customer) is stored electronically on the provider's server. The purchase contract (order) is also accessible to the registered user in their user profile.

Until the full payment for products from a specific order is made, the ordered products remain the property of the provider, even if they have already been delivered to the customer. In the case of non-payment or incomplete payment, the provider also has the alternative right to demand the product be returned in perfect condition from the customer.

Ordering Process Before Submitting an Order:

  1. Product selection: Before placing an order in the webshop, you need to select the desired products. You do this by clicking the "Add to Cart" button when viewing a specific product.

  2. Cart confirmation or order summary: After selecting the appropriate products, proceed to the cart or checkout page. Here you can review your selected items, adjust their quantity, add new products, or remove them from the cart.

  3. Sign in: At this step, you need to enter personal details. You can proceed as a guest (quick purchase without saving further data) or register and place an order through your account.

  4. Address: When choosing the address, specify your desired delivery location. The delivery address can be different from your personal address – in this case, the selected products will be sent to the chosen address.

  5. Delivery: For the delivery option, you can choose the delivery method (standard or express shipping) by clicking on the desired delivery option.

  6. Payment: The final step is for payment selection, final review, and confirmation of your order. By clicking on the purple button, you agree to the submitted order, payment, privacy policy, and Terms of Service of the Valkyrie Webshop, and you finally confirm your purchase with the obligation to pay. 

Ordering Process After Submitting an Order:

  1. Order pending. After placing an order, the customer receives an email notification stating that the order is pending. The customer can always access information about the order status and its content on the provider's website.

  2. Order confirmed: The order goes into further processing once the provider reviews the order, checks the availability of the ordered goods, and either confirms or rejects the order for specific reasons. The provider may call the customer at their contact phone number to verify data or ensure accurate delivery. Upon order confirmation, the provider informs the customer by email about the estimated delivery time. At this stage, the purchase contract for the ordered goods between the customer and the provider is irrevocably concluded.

  3. Order fullfiled. The provider prepares and dispatches the goods and then informs the customer about it via email. In this email, the customer will also receive tracking number for his order. 

Promotional Code (Discount Coupon)

The provider may occasionally offer customers a promotional code that applies to specific products, a group of products, or the entire purchase, depending on the individual promotional code and the conditions applicable to each promotion. The customer can obtain a promotional code, for example, via an e-mail message, on a card received in the delivered package, through the Facebook, Instagram, or TikTok network, depending on the specific promotion. The customer can enter the promotional code in the appropriate field on the webshop; only one promotional code can be used for a single purchase. The promotional code is automatically deducted from the order value. All promotional codes are time-limited, and their expiration date is indicated alongside them. If a customer uses a promotional code and then the order is canceled by their will, they withdraw from the contract, or the promotional code is no longer valid, that promotional code can no longer be used. It is not possible to exchange promotional codes for cash.

Invoice

After purchase of the ordered goods, the provider shall send to the customer invoice on his email address. The invoice shall break down the price and all costs related to the purchase. The customer is obliged to check the accuracy of the data before submitting the order. Subsequent objections regarding the correctness of issued invoices are not considered.

Right to withdraw from the Purchase, return of goods

A consumer who orders products in the webshop has the right to withdraw from the contract (purchase) for any reason, within 14 days of receiving the ordered goods. In doing so, the consumer must clearly and unambiguously inform (in writing by e-mail at info@my-valkyrie.com, or by using the withdrawal form) the company of the withdrawal from the contract without the need to state the reason for their decision. The deadline starts the day after the goods are received. The consumer then has 14 days after the notification to return the goods, which should be undamaged, in the original packaging, and in an unchanged quantity, to the company (at the address: GS Group Bernard Bezek s.p. (ETI), Bakovnik 4a, 1241 Kamnik. The consumer is only responsible for any reduction in the value of the goods if the reduction is due to handling that is not necessary to determine the nature, characteristics, and operation of the goods. The direct costs related to the return of the goods are borne by the consumer. We do not accept shipments with cash on delivery.

Within 14 days of receiving the notification, we will refund the consumer all payments made. However, we may withhold the refund until we receive the returned goods or until the consumer provides evidence that they have actually shipped the goods, using the same payment method as was used for the purchase, unless the consumer has expressly requested the use of another payment method and incurs no costs because of this. The consumer cannot claim a refund for additional costs incurred if they explicitly chose a type of shipment other than the most cost-effective standard shipment offered by the provider.

If the consumer has purchased products that are part of a set (a collection of 2 or more products offered at the same time), the consumer must return the entire set. It is not possible to withdraw from just one or more individual products that are part of the set.

The consumer does not have the right to withdraw from the purchase in cases defined in Article 27 of the Consumer Protection Law of 2021 Ν. 112(Ι)/2021, for the following contracts:

  • for goods or services whose price depends on fluctuations in markets over which the company has no influence and which may occur within the withdrawal period;

  • for goods made according to the consumer's specific instructions and tailored to their personal needs;

  • for goods that are perishable or whose shelf life expires quickly;

  • for the supply of sealed goods that are not suitable for return for health protection or hygiene reasons if the consumer has broken the seal after delivery;

  • for the supply of goods which, due to their nature, are inseparably mixed with other items;

  • for the supply of alcoholic beverages, the price of which is agreed upon at the time of concluding the sales contract and which can be delivered after 30 days, but their actual value depends on market fluctuations over which the company has no influence.

The costs incurred when returning goods are borne by the consumer. Returned products should be unused, undamaged, and in their original packaging. The consumer must attach a copy of the invoice to the return.

3. WARRANTY FOR CONFORMITY OF GOODS

The provider is liable for any non-conformity of the goods that exists at the time of delivery and manifests within two years from the delivery of the goods. It is presumed that the non-conformity existed at the time of delivery if it appears within one year of delivery, unless the provider proves otherwise or unless such presumption is incompatible with the nature of the goods or the nature of the non-conformity. The consumer can enforce their rights under the conformity warranty if they inform the provider about the non-conformity within two (2) months from the discovery of the non-conformity. In the notification about the non-conformity, the consumer must describe the non-conformity in detail and allow the provider to inspect the goods. The notification must be accompanied by a receipt, contract, or another document confirming the purchase. The consumer can send the non-conformity notification to the e-mail: info@my-valkyrie.com. 

The goods are in conformity with the sales contract, especially when it is suitable (subjective requirements for conformity of goods):

  • it corresponds to the description, type, quantity, and quality, and possesses functionality, compatibility, interoperability, and other characteristics as required in the sales contract;

  • it is suitable for the specific purpose for which the consumer requires it, and which the consumer informed the provider of at the latest upon concluding the sales contract, and the provider has agreed to this;

  • it is delivered with all accessories and instructions, including installation guidelines, as specified in the sales contract; and 

  • it is updated as specified in the sales contract. 

In addition to meeting the requirements from the previous paragraph (subjective requirements for the conformity of goods), the goods must also (objective requirements for the conformity of goods):

  • be suitable for the purposes for which goods of the same type are typically used, considering, where appropriate, other regulations, technical standards, or in the absence of such technical standards, industry codes of conduct that apply to the specific sector;

  • be of the quality and match the description of the sample or model provided by the provider to the consumer prior to the conclusion of the sales contract, where relevant;

  • be delivered with such accessories, including packaging, installation instructions, or other guidelines, which the consumer can reasonably expect to receive, where relevant; and

  • be of the quantity and possess characteristics and other properties, including in terms of durability, functionality, compatibility, and safety, as is customary for goods of the same type and as the consumer can reasonably expect based on the nature of the goods, and taking into account any public statements made in advertising or labeling by or on behalf of the provider or other individuals in prior links of the contractual chain, including the manufacturer, unless the provider proves that: 

    • he was unaware of the public statement and could not reasonably have been expected to be aware of it, 

    • the public statement had been corrected by the time the sales contract was concluded in the same or a comparable manner as it was issued, or 

    • the public statement could not have influenced the decision to purchase the goods.

The provider is not liable for non-conformity of the goods if, at the time of concluding the contract, they specifically informed the consumer that a particular characteristic of the goods deviates from the objective requirements for conformity as set by the current consumer protection legislation, and the consumer expressly and separately accepted this deviation when concluding the contract.

The consumer can request the provider to restore the conformity of the goods for free within a reasonable period from the moment the provider was informed of the non-conformity, which shall not exceed 30 days, without significant inconvenience to the consumer, taking into account, in particular, the nature of the goods and the purpose for which the consumer needs the goods. This period can be extended for the shortest time necessary to complete the repair or replacement, but no longer than 15 days. The provider will inform the consumer of the number of days for the extension and the reasons for its extension before the end of the 30-day period.

A consumer, who properly notifies the provider of a non-conformity, can request the following from the provider in the given order:

Consumer has these rights, by the order:

  1. free restoration of the conformity of the goods (repair or replacement);

  2. a reduction in the purchase price in proportion to the non-conformity, or rescission of the sales contract and a request for a refund of the paid amount.

If the existence of the non-conformity of the goods is disputed, the provider will notify the consumer in writing within eight days of receiving the consumer's warranty claim.

If the non-conformity occurred within less than 30 days from the delivery of the goods, the consumer can rescind the contract. The rescission from the contract can be given with a statement attached to these terms. When the consumer rescinds the sales contract, the provider immediately refunds the paid amount to the consumer, but no later than eight days after receiving the goods or proof that the consumer has sent the goods back. The purchase price is refunded to the consumer in the same way the consumer made the payment.

Return of damaged shipments

In the event that the package sent by the provider is physically damaged, lacks content, or shows signs of being opened, the customer can initiate a complaint process with the company. Please also notify the provider about this at: info@my-valkyrie.com. To return a damaged shipment, contact info@my-valkyrie.com and arrange for pickup. The package should be in the same condition as you received it (without adding or removing anything) and fill out the complaint record. If you notice the damaged package upon delivery, you can refuse to accept the package from the delivery person. Please notify us about this at: info@my-valkyrie.com. We also ask you to photograph the damaged shipment and send us photographic evidence at info@my-valkyrie.com. Together with the delivery service, we will ensure that the complaint is resolved as quickly as possible. If you are returning the damaged package yourself, the customer bears the shipping costs, unless the provider and the customer agree otherwise in advance. We do not accept cash on delivery packages.

Important

When returning goods, you must include a copy of the invoice. The address for returning goods to the provider is GS Group Bernard Bezek s.p. (ETI), Bakovnik 4a, 1241 Kamnik. We recommend that you use a delivery service that allows you to track the shipment. Prepare the goods appropriately for transport (safe packaging). The sender (customer) always covers the shipping costs, unless otherwise agreed in advance. We do not accept cash on delivery packages.

If you have additional questions, we invite you to write to us at info@my-valkyrie.com where we will be happy to answer all your questions.

4. CUSTOMER REVIEWS

A customer can provide feedback regarding the purchased product. Before submitting feedback, the customer must agree to the terms of providing feedback, thereby granting the provider an exclusive, indefinite, and geographically unrestricted right to use and/or publish the entirety or just a part of their feedback on the website, webshop, the provider's social networks, digital media, or any other medium, for any purpose in the provider's interest, including for marketing, promotional, or advertising purposes. Before submitting feedback, the customer also confirms that they are the author of the given feedback and thus holds all moral and material copyright rights, and can transfer these rights exclusively, indefinitely, and without geographic restriction to the provider. The provider verifies each submitted review before publishing, ensuring the review was genuinely provided by a customer listed in the system as a purchaser of the product. After verification, the provider will publish all ratings, regardless of whether they are positive or negative regarding a particular product. If a review is offensive, inappropriate, or otherwise not useful to other customers or visitors, the provider may, at their discretion, deem it not suitable for publication and therefore not publish it. Reviews about the product are given by genuine customers and are not sponsored.

5. PERSONAL DATA PROTECTION 

The provider commits to the permanent protection of all customer personal data. The provider will use personal data exclusively for fulfilling orders and other necessary communication, as defined in a separate Privacy Policy document, available here.

User data will never be handed over to unauthorized persons. The registered user is also responsible for the protection of personal data, ensuring the security of their username and password. If a registered user discovers misuse or any other intervention by a third party in their user account, they should immediately notify the provider at the email: info@my-valkyrie.com, so the user account can be temporarily revoked, preventing further misuse.

6. DISCLAIMER OF LIABILITY

The provider makes every effort to ensure the timeliness and accuracy of the data published in the webshop. However, the characteristics of products, delivery times, or prices can change so rapidly that the provider fails to update the information in the webshop in time. In such a case, the provider will inform the customer of the changes and allow him to cancel the order or replace the ordered product.

We reserve the right to disable the webshop and website, restricting access due to technical or other issues or maintenance, which also means disabling the use of the webshop. In the event of technical issues on the website, we reserve the right to cancel placed orders affected by the technical error. In case of order cancellation, we will inform you as soon as possible and advise you on the next steps. You must ensure proper protection of the equipment (antivirus, etc.) before accessing and using the website. The customer must ensure the proper security and confidentiality of the information used to log into the website (email address, password).

The provider is not responsible for links to third-party websites that are not part of the provider's website or webshop.

The company is not liable for delays or non-delivery of goods in the event of force majeure.

7. COMPLAINTS AND DISPUTE RESOLUTION

The provider has established a complaint resolution system and has designated a person with whom the customer can connect in case of problems, dissatisfaction, or any other questions via email at: info@my-valkyrie.com. The provider will confirm the receipt of the complaint within five working days, inform the customer about the duration of its consideration, and keep the customer informed about the process.

The provider recognizes that the essential characteristic of a consumer dispute, at least in terms of judicial resolution, is its disproportionality between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the primary barrier that prevents the consumer from initiating a lawsuit. Therefore, the provider strives to the best of their abilities to resolve potential disputes amicably.

The provider is involved in online sales, so it publishes an electronic link on its website to the Online Dispute Resolution platform (ODR). The website link to the ODR is available at the electronic link: http://ec.europa.eu/odr. This regulation stems from Regulation (EU) No. 524/2013 of the European Parliament and Council on online consumer dispute resolution.

8. INTELLECTUAL PROPERTY 

All intellectual property rights as set out in the Terms of Use of the website, accessible at https://www.my-valkyrie.com/terms-of-use, are reserved by the provider. All texts, images, graphics, animations, videos, and other contents (collectively referred to as "contents") on the webshop and on the website https://www.my-valkyrie.com/ are copyrighted or are subject to other intellectual property protection. The provider owns these contents or has obtained the appropriate rights to use them. It is not allowed to copy these contents for any commercial distribution or use, nor is it allowed to record and republish them on other websites not owned by the provider without obtaining prior written consent from the provider.

9. FINAL PROVISIONS 

For all areas not explicitly defined by these Terms of Service of the Valkyrie Webshop in the text, the applicable laws of the Republic of Cyprus, or the required European legislation apply. These Terms of Service of the Valkyrie Webshop apply to both the provider and the customer from the day of their acceptance until their revocation or modification. The provider reserves the right to change the Terms of Service of the Valkyrie Webshop and will notify of any potential change on their website and publish the new or amended Terms of Service of the Valkyrie Webshop. 


Effective from 15.02.2024.